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Privacy Notice

Effective date: 11 November 2026 · Revision 3

1. About this notice

Tuskora Trading FZ-LLC, United Arab Emirates (Tuskora, we or us), is responsible for determining how personal information submitted through tuskoratrading.com is used. This notice explains our website enquiries, catalogue requests and contact channels with reference to Federal Decree-Law No. 45 of 2021 concerning the Protection of Personal Data, where applicable. Contact us at [email protected] for privacy questions or requests.

2. Information collected and its purposes

• Enquiries: your name, email, company, optional mobile number, product category and requirement. We use these details to identify the business making the request, respond, discuss specifications and prepare quotations.
• Catalogue requests: your name, company and mobile number. We use these details to provide access, record the request and communicate about it.
• Submission records: your consent selection, notice version and submission time are included with the request to document your choice.
• Technical records: hosting, security and delivery services may handle IP addresses, browser details and connection logs to operate and protect their services.

Please provide only information relevant to your request. Do not submit passwords, identity documents, payment-card details or sensitive personal information. Share another person's information only if you are authorised to do so.

3. Consent and your choices

Both forms ask for your affirmative consent to use your details to handle your request. Required fields are marked with an asterisk. If you prefer not to use a form, contact us directly to discuss your enquiry or catalogue access. Where permitted by law, processing necessary to take requested steps towards a contract, perform a contract or meet a legal obligation may rely on that basis.

Submitting a form does not subscribe you to marketing. Any separate marketing permission must be requested separately. You can withdraw consent by emailing us. Withdrawal does not affect earlier lawful processing or information that must be retained on another lawful basis.

4. Who receives information

Authorised Tuskora personnel receive requests. Website-hosting and security, form-delivery and email service providers handle information needed to operate the website and deliver and store submissions. These provider categories may be located inside or outside the UAE. Information may also be disclosed to competent authorities or professional advisers where required or permitted by law. Contact us for details of the recipients relevant to your request.

5. International processing

Our hosting, delivery and email services operate internationally, so information may be handled or stored outside the UAE. Processing locations and privacy protections depend on the provider. Equivalent protection has not been verified for every destination in the current service arrangement.

International transfers require an applicable basis under Articles 22 and 23 of the law, such as an authorised adequate-protection arrangement, qualifying contractual safeguards, explicit transfer consent or another permitted exception. The general request-handling checkbox and this notice do not, by themselves, establish a lawful transfer basis. You can ask us for information about destinations, recipients and applicable protection measures before submitting.

6. Retention

Request information is kept while needed to answer the request and manage the related business discussion. If a transaction follows, relevant records may need to be retained for contractual, accounting, legal or dispute-related purposes. Consent evidence is kept as needed to demonstrate the processing basis. Information should be reviewed and deleted or anonymised once those purposes end, subject to applicable legal duties. Provider logs and backups may have separate retention cycles. Contact us for the retention criteria applicable to your information.

7. Your rights and complaints

Subject to the law and its exceptions, you may request information about processing, access to your data, correction, erasure, restriction or cessation of processing, and transfer of eligible data. You may withdraw consent or object to direct marketing. Tuskora does not use these forms to make automated decisions with legal or similarly significant effects.

Email us to exercise a right. We may request proportionate identity verification before releasing or changing information. We will explain any legal reason preventing a request from being fulfilled. You may also complain to the UAE Data Office or another competent data-protection authority, as applicable.

8. Security and incidents

The website uses HTTPS for submissions. Access to received information should be restricted to authorised personnel and protected through appropriate account and device security. No online service provides an absolute security guarantee. If you suspect misuse of information submitted to us, contact us promptly. Incidents require assessment and notification to the relevant authority and affected individuals where required by applicable law.

9. Cookies and other contact channels

The supplied website code does not add advertising or analytics cookies. Hosting, security and delivery providers may process technical information or use cookies under their own policies. WhatsApp links open WhatsApp, and email links open your email application. Those providers also apply their own privacy terms. Contacting us through those channels may also involve international processing.

10. Changes and contact

We will update this notice when the website's data practices change. The version and date above identify the current notice. For questions, withdrawal of consent or privacy requests, contact [email protected].